Support & Security

Support & Service Availability

If you encounter an issue or have questions about your Tech Cachet apps, please reach out. We aim to respond within 48 hours.

Email: support@techcachet.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (excluding major US holidays).

Service Availability: We strive to maintain 99.9% uptime for our applications. Support requests received outside of standard hours will be addressed on the following business day.

Reporting a Bug

To help us resolve issues faster, please include the following details in your report:

• The name of the app and your Jira version.
• The JQL filter you are using in the gadget configuration.
• A screenshot of the issue (please mask any sensitive PII).

Security Policy

We take your data security seriously. All Tech Cachet apps are built using Atlassian Forge, ensuring your data remains within the secure Atlassian Cloud perimeter.

We do not collect or store issue data on external servers. All processing happens within your Jira instance.

For more information, please visit our Vulnerability Disclosure Policy.